Your workflow is unique 👨💻 - tell us how you use Dropbox here.
Forum Discussion
How to view previews of online-only files on desktop (like how you can in the mobile app)? - macOS
I'm trying to figure out how to see previews, specifically of .jpeg online files, on my mac desktop. I use Dropbox almost exclusively for photo management and it's frustrating not even being able to ...
I agree with _MKT and No_Icons_No_Dragon.
I received an e-mail from Dropbox Support Team a few hours ago basically blaming third-party apps for the problem.
Instead of keeping my ticket opening, they closed my ticket as solved.
This is not what I expected from a Support team of a product that I pay monthly.
I'll migrate everything to OneDrive, that is working normally in macOS (offline and online files).
"I understand you are experiencing an issue with preview thumbnails not appearing within your Finder, for which I apologise.
Our engineering team is aware of the issue and here’s the latest update they shared with us:
After investigation by our team of engineers, it appears this issue is related to a third-party software installed on the machine, and how it generates previews for files within Dropbox.
Previews are still available while changing the file from being Online Only to Available Offline. In order to see the thumbnail preview of the file:
1. Select the file.
2. Right-click and choose "Make Available Offline" within the context menu.
At present, I wish we could offer more help with this however the problem you’re experiencing appears to be caused by another app or service you’re using, not by Dropbox. Please be assured this matter remains under review with our engineering teams and that we're always looking for ways to improve Dropbox. We regularly release new versions of our products with better performance, additional features, and security enhancements.
I apologise for any inconveniences this may cause."
"Previews are still available while changing the file from being Online Only to Available Offline." This is such a weird response and beside the point we are all making here. I'm really curious WHAT is going on. This is so fundamentally at the base of the DB service that they should give it top priority instead of this BS responses. I'm not a tech person but really how hard can it be to solve this? Anyone?
About View, Download, and Export
Get support with viewing, downloading, and exporting files and folders from your Dropbox account.
