Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

meganh32's avatar
meganh32
Helpful | Level 5
2 years ago

How to view previews of online-only files on desktop (like how you can in the mobile app)? - macOS

I'm trying to figure out how to see previews, specifically of .jpeg online files, on my mac desktop. I use Dropbox almost exclusively for photo management and it's frustrating not even being able to ...
desktop
Mac
Preview
Sam DBX's avatar
Sam DBX
Icon for Community Manager rankCommunity Manager
2 years ago

Hi all,

 

Beta Build 185.3.5963 is now available and our team has worked on the previews of online-only files on desktop. If you've opted for early releases in your Settings, it will auto-update.

 

If you prefer to wait for the next Stable Build release, it should also include this fix.

 

Let us know if this resolves this issue for you, if not, we'll continue to investigate.

 

Thank you,

Sam

CharlotteR's avatar
CharlotteR
Collaborator | Level 8
2 years ago

Sam DBX I have also updated to the latest beta version on my MacBook Pro and still not getting thumbnails for for offline files.

 

However I did notice something weird - in my teams account, I have 3 folders available. One is my personal folder which is called my name, which I think is a feature of Teams?

 

Then two actual Teams folders. They have different icons.

 

 

For the personal folder, the offline thumbnails ARE loading. But for the two Teams folders, the offline thumbnails still are not loading.

 

I have the latest Beta release and have relaunched finder, restarted etc etc.

  • Sam DBX's avatar
    Sam DBX
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi again CharlotteR, 

     

    Got your feedback (and HappyTales )regarding our Team's folders previews, thank you.

     

    I'll pass it on to the team and keep you updated here as soon as I have news.

     

  • massimilianogrieco's avatar
    massimilianogrieco
    Helpful | Level 6
    2 years ago

    Hi Sam DBX, I have the same issue with Team's folder, no preview! I think it's a Team's plan issue

  • Kirepan's avatar
    Kirepan
    Helpful | Level 6
    2 years ago

    It's amazing. The thumbnails are back! Please don't let them ever disappear again 🙂

    Thank you Sam DBX !!

     

About View, Download, and Export

Node avatar for View, Download, and Export
Get support with viewing, downloading, and exporting files and folders from your Dropbox account.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!