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nick1803's avatar
nick1803
Explorer | Level 3
3 years ago

Huge problem with Dropbox corrupting .pdf files.

Last week  .  Our offices started experiencing problems with dropbox.  We would drop PDF files into folders and five minutes later they are corrupted.  We have tried clearing our cache.  We have trie...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey nick1803, sorry to jump in, but may I ask how large is the PDF file in question?

 

Have you tried clearing your browser's cache or using another browser perhaps?

nick1803's avatar
nick1803
Explorer | Level 3
3 years ago

I have used different browsers and cleared the cahce.  I can drop the file in.  And open it straight away from dropbox.com

 

30 seconds later.  I cannot open it.

 

Gives the same error message

  • nick1803's avatar
    nick1803
    Explorer | Level 3
    3 years ago
    Is this my Norton? I am running a total scan right now before uninstalling it
    • nick1803's avatar
      nick1803
      Explorer | Level 3
      3 years ago

      I just removed norton and the same thing is going on.  

       

      How do I even use this product at this point?

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Sorry to jump in here, nick1803!

         

        Can you also try from a private browsing/Incognito window and let me know what happens?

         

        Also, please check and make sure that you're using the most recent version of your browser (please let us know which version it is as well).

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