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Jacintha's avatar
Jacintha
Helpful | Level 6
4 years ago
Solved

I cannot open my PowerPoint file online.

My powerpoint won't open online. I could yesterday but not today. i have cleared cache
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  • Jacintha's avatar
    Jacintha
    4 years ago

    Hey I just found out mine is working too! Thanks guys! But it was definitely a super slow action from Dropbox 

sracinez's avatar
sracinez
Explorer | Level 4
4 years ago

I am having a similar problem. I have also cleared cache, restarted my computer, and tried 3 different browsers (chrome, edge, and firefox).

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Jacintha and sracinez, thank you both for bringing this to our attention. 

     

    Can you give us some more info on what you see? 

     

    Are you getting any error messages when trying to open the files? 

     

    If so, please send over a screenshot, so we can check it out.

     

    Also, are you having this issue on all your PowerPoint files or just a specific one?

     

    Thanks in advance!

    • sracinez's avatar
      sracinez
      Explorer | Level 4
      4 years ago

      It's happening for all of my powerpoint files. After clicking "Open powerpoint for the web", it opens the powerpoint window but doesn't load the file. Screenshot of what I see for every file I try to open. If I leave it open long enough, I will eventually get an error message.

       

      This is what I see for every file I try to open.

    • Jacintha's avatar
      Jacintha
      Helpful | Level 6
      4 years ago

      this is what I get too. similar to those who replied to my conversation. Hannah

      I have tried from all dropbox website openers. but it works fine in dropbox app. 

       

    • sracinez's avatar
      sracinez
      Explorer | Level 4
      4 years ago

      And here's the error message that eventually shows up.

       

      • Jacintha's avatar
        Jacintha
        Helpful | Level 6
        4 years ago

        same here

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