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Jacintha's avatar
Jacintha
Helpful | Level 6
3 years ago
Solved

I cannot open my PowerPoint file online.

My powerpoint won't open online. I could yesterday but not today. i have cleared cache
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  • Jacintha's avatar
    Jacintha
    3 years ago

    Hey I just found out mine is working too! Thanks guys! But it was definitely a super slow action from Dropbox 

omalleypat's avatar
omalleypat
Helpful | Level 5
3 years ago

My PowerPoints are not opening, anyone having similar issues? Tried to connect with live chat and that isn't working either

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey omalleypat, let's jump right into this! 

     

    Do you get any errors on your end when this happens? If I were you, I'd also try a different browser, just to see the results you get there. 

     

    Keep me posted! 

    • omalleypat's avatar
      omalleypat
      Helpful | Level 5
      3 years ago

      no error messages show up on Chrome. On Microsoft Bing I get the attached error message.

      • Jacintha's avatar
        Jacintha
        Helpful | Level 6
        3 years ago

        I am still facing the issue. Cannot open PowerPoint in dropbox. Restarted my laptop and did everything possible.

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