I can't find my backed up computer files, when I check the mobile app on my iPad.

Thank you.

Hey Christine_25​, let's jump right into this!

When you download and install the desktop app on your computer, a Dropbox folder is created locally with syncing properties.

The folder serves as a "mirror" since it syncs to your computer any files you've added to your account online, and vice versa. Is this what you're doing on your end?  In other words, are the folders you're referring to visible inside the Dropbox folder on your PC? 

If you add a file inside your local Dropbox folder, can you see it when you visit your account online? 

Because there's a feature called Dropbox Backup, as mentioned by Walter, which backs up certain key computer folders. You can also check your Backup page online, to see if you've enabled it. Essentially I'm trying to understand where the files are located inside your PC, in order to troubleshoot further.

Let me know more, and we'll take it from there. 

I opened my Dropbox account on the browser on my iPad and it is only showing me the folders from my iPad. I can't see any folders from my PC. 

I'm very confused. Are there two separate things that I need to do in order to sync and backup my files? When I had iDrive, it automatically backed up and stored the files on my computer once I installed it on my computer. There was nothing else I needed to do. I then installed the iDrive app on my tablet and could access all of my files from my desktop computer. I thought that Dropbox would be easier to use than iDrive. What steps do I need to take in order to view the folders on my iPad that are from my computer? I haven't found directions on what I need to do. Do I need to manually backup and sync everything on my computer? Are the backup and synced files in separate accounts? Are there no automatic backup and sync settings in Dropbox?

Hey Christine_25​ - sorry to hear you're having issues with this.

When you say the files you backed up to Dropbox, are you referring to the Dropbox Backup feature or the files you've copied or moved into your Dropbox folder on your Windows computer which you'd expect to sync across your devices normally?

Are you able to see your files through a web browser on both of your devices?

Any additional information or screenshots are more than welcome!