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Christine_25's avatar
Christine_25
Helpful | Level 5
4 months ago

I can't find my backed up computer files, when I check the mobile app on my iPad.

Device iPad Air Operating System/Browser (if using the web) Windows 11 Dropbox App Version/Browser Version N/A Question or Issue I cannot view any of my PC files on my iPad that I backed-up ...
Mobile
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hey Christine_25​ - sorry to hear you're having issues with this.

When you say the files you backed up to Dropbox, are you referring to the Dropbox Backup feature or the files you've copied or moved into your Dropbox folder on your Windows computer which you'd expect to sync across your devices normally?

Are you able to see your files through a web browser on both of your devices?

Any additional information or screenshots are more than welcome! 

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