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PPagan's avatar
PPagan
New member | Level 2
2 years ago

I can't open an Excel document stored in Dropbox through my iPad Pro.

Through the ‘Recents’ folder in Excel, I try to open an Excel doc stored in Dropbox, on my iPad Pro, I get a request or which asks if I want to link Microsoft Office Mobile with Dropbox. It asks whic...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
PPagan wrote:

Through the ‘Recents’ folder in Excel, I try to open an Excel doc stored in Dropbox, on my iPad Pro, I get a request or which asks if I want to link Microsoft Office ...

Just use the Files app and connect it to your Dropbox, then access the Files app within Microsoft Office or any other application. It's a much better experience, for any cloud storage service.

PPagan's avatar
PPagan
New member | Level 2
2 years ago

Do you mean File Manager? I rarely use it; and I don’t understand how that will help me open an Excel file stored in Dropbox? I also don’t know how to link File Manger with Dropbox, I had a lot of trouble even finding the App Center on the Dropbox website. Why doesn’t it show up on any of the menus? Or search bars?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey PPagan, let's jump right into this!

    Does this happen with a specific Excel document, or all of them? 

    Have you tried uninstalling the apps, and then re-installing them again, by any chance? 

    Let me know more, and we'll take it from there! 

    • Cori17's avatar
      Cori17
      New member | Level 2
      2 years ago

      I’ve been having the exact same issue in the last few months. I’d always been able to go to Dropbox, recents, open my existing excel file in excel, and it would work. Now it goes through multiple pages . . . Eventually leading to an error opening your file. It’s been more than annoying. I will try some of these suggestions and see.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey Cori17 - thanks for bringing this to our attention.

         

        If you find that the issue persists, please send us a screenshot of the exact error you're getting so that we can have a visual too. 

    • Cori17's avatar
      Cori17
      New member | Level 2
      10 months ago

      It happens to all excel files.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        10 months ago

        Hey Cori17 and Hawkeye00, can you follow the below steps and let us know if they help?

        1. Navigate to Excel/Microsoft app
        2. Tap on person icon in top left corner
        3. Tap 'Storage Accounts'
        4. Tap 'Edit'
        5. Remove desired accounts to ensure only 1 is connected
        6. Retry opening MS Excel file from Dropbox app

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