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PPagan's avatar
PPagan
New member | Level 2
1 year ago

I can't open an Excel document stored in Dropbox through my iPad Pro.

Through the ‘Recents’ folder in Excel, I try to open an Excel doc stored in Dropbox, on my iPad Pro, I get a request or which asks if I want to link Microsoft Office Mobile with Dropbox. It asks whic...
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Cori17's avatar
Cori17
New member | Level 2
1 year ago

I’ve been having the exact same issue in the last few months. I’d always been able to go to Dropbox, recents, open my existing excel file in excel, and it would work. Now it goes through multiple pages . . . Eventually leading to an error opening your file. It’s been more than annoying. I will try some of these suggestions and see.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi Hawkeye00, thanks for walking me through this.

Would you mind clarifying when did this first start?

Also, what is your exact OS and plan that you're currently using? 

Keep me posted! 

  • Cori17's avatar
    Cori17
    New member | Level 2
    1 year ago

    My problem started sometime around October and I’ve basically had to avoid using Dropbox with excel. Unfortunately I manage my partners business with a spreadsheet that we share so I have to use all sorts of work around a to keep us using the same document. It’s absurd. I will send screenshots…I use a iPadOS 18.1.1. I believe I have Dropbox Plus. It’s worked smoothly for years! Then, horrible. 

  • Hawkeye00's avatar
    Hawkeye00
    New member | Level 2
    1 year ago

    About the same for me as for Cori17 .  Seems like about a couple months back.  I usually wait  a few for updates to catch up as usually bugs are discovered and worked out but this one is persisting.  How do I send you the screen recording?

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