Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

PPagan's avatar
PPagan
New member | Level 2
2 years ago

I can't open an Excel document stored in Dropbox through my iPad Pro.

Through the ‘Recents’ folder in Excel, I try to open an Excel doc stored in Dropbox, on my iPad Pro, I get a request or which asks if I want to link Microsoft Office Mobile with Dropbox. It asks whic...
Error Messages
Preview
Mark's avatar
Mark
Icon for Super User II rankSuper User II
10 months ago
Cori17 wrote:

But this file isn’t even in my one drive. It doesn’t show in the list of documents in my one drive

Have you checked what the default opening setting is within the iPad?

Cori17's avatar
Cori17
New member | Level 2
10 months ago

I don’t know where to find that. Please advise. But I’m in Dropbox. I select an excel file, I say open in excel. It used to show an error message that it couldn’t open the excel file. Now it takes me to my one drive where the document doesn’t reside. I haven’t changed any default settings. 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!