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Clzufall's avatar
Clzufall
Helpful | Level 5
6 years ago
Solved

I can't scroll down through my files

I am unable to scroll down through my files.
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  • Walter's avatar
    Walter
    6 years ago

    In that case, have you ensured that you're using the latest stable version of Safari Clzufall? 

     

    Since you didn't get any different results after clearing the browser's cache and on a private browsing window, there might be a pending update on your browser that's essential for all the visual elements of our website to load normally. 

     

    That said, I'm glad it seems to be working just fine on other browsers, like Chrome for example. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi Clzufall, thanks for posting today!

 

I'm sorry to hear about this. Are you experiencing this on the Dropbox site or the desktop or mobile app?

 

Any info you can provide would be great!

  • Clzufall's avatar
    Clzufall
    Helpful | Level 5
    6 years ago

    I am on the internet with the Dropbox site open.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Thanks for the info. Could you try switching browsers to see if this helps? 

       

      Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 

      • Clzufall's avatar
        Clzufall
        Helpful | Level 5
        6 years ago

        No that did not help.   Very unhappy that I have to change browsers.

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