Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Kib_1's avatar
Kib_1
New member | Level 2
6 years ago
Solved

I can't see my personal, regular files. Help?

Hi, I can't see my Regular files- only my Shared ones- and I would like to delete them as they are taking up most of the space on my account. How do I first see what they are, and then how do I then ...
desktop
Preview
sort
  • Daphne's avatar
    Daphne
    6 years ago

    Thanks for getting back to me here yodave!

     

    Any folder that are syncing with any devices or not will always show in your "All files" page in your account online. This is like your central hub for seeing everything in your account.

     

    Can you use the steps outlined here to show the folder sizes to see if this helps with narrowing down the bulk of the data?

     

    Your top level folders there should add up to the space usage you see in your plan page. 

yodave's avatar
yodave
Helpful | Level 5
6 years ago

I have the same problem. 1.4Gb of 'regular files' ...but no visibility of them. All I can see is the shared files [280Mb]. I've followed the search procedure solution, but have no idea what I'm searching for ...because I can't see the 1.4Gb of regular files.

 

I'll keep going, and if I find a solution I'll come back here to share [assuming I can relocate this post].

  • yodave's avatar
    yodave
    Helpful | Level 5
    6 years ago

    I can't find anything. I suspect that the 1.4Gb of 'regular files' is made up of video files that I shared with a third party, and subsequently deleted the folder. At the time I got a message saying something along the lines of ...the files being deleted for me, but still being available to the third party. My hunch is that those deleted files are still being included in my 2Gb plan usage, despite being deleted last year.

    • Daphne's avatar
      Daphne
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Thanks for joining us here yodave!

       

      If you see that there are files are taking space in your account, this won't include deleted files. You should see these files in your "All files" page here.

       

      Are you not able to see any folders with a plain icon on them there?

       

      If you can't see any non-shared files/folders, could you send me a screenshot of what you do see from the page I linked above?

       

      Let me know what you find!

      • yodave's avatar
        yodave
        Helpful | Level 5
        6 years ago

        Hi Daphne,

         

        Apologies, I missed your reply, and only spotted it when I came back here.

         

        I think the missing space is used through syncing to my PC or another device like my iPad or phone. I don't remember syncing anything, and so I don't know what's being synced ...plus I'm still unable to find/access the synced files via my Dropbox account. These are represented as a blue section, the biggest chunk of usage.

         

        As I don't know what they are, I'd be happy to delete them, but can't see how I can do that through my account.

         

        Thanks again.

         

        David

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!