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I can't see my personal, regular files. Help?
Hi, I can't see my Regular files- only my Shared ones- and I would like to delete them as they are taking up most of the space on my account. How do I first see what they are, and then how do I then ...
Thanks for getting back to me here yodave!
Any folder that are syncing with any devices or not will always show in your "All files" page in your account online. This is like your central hub for seeing everything in your account.
Can you use the steps outlined here to show the folder sizes to see if this helps with narrowing down the bulk of the data?
Your top level folders there should add up to the space usage you see in your plan page.
Daphne
Dropbox Community Moderator
Dropbox Community ModeratorThanks for joining us here yodave!
If you see that there are files are taking space in your account, this won't include deleted files. You should see these files in your "All files" page here.
Are you not able to see any folders with a plain icon on them there?
If you can't see any non-shared files/folders, could you send me a screenshot of what you do see from the page I linked above?
Let me know what you find!
Hi Daphne,
Apologies, I missed your reply, and only spotted it when I came back here.
I think the missing space is used through syncing to my PC or another device like my iPad or phone. I don't remember syncing anything, and so I don't know what's being synced ...plus I'm still unable to find/access the synced files via my Dropbox account. These are represented as a blue section, the biggest chunk of usage.
As I don't know what they are, I'd be happy to delete them, but can't see how I can do that through my account.
Thanks again.
David
Just to follow up on this: I've checked my PC, iPad, Android phone, and even my old iPhone and none of them appear to have Dropbox installed ...so I figure that none of them should be syncing with Dropbox.
I've looked back through my emails, and I previously received an email informing me that my Dropbox is full and it's no longer syncing. Syncing to what?
Where can I access these 1.87Gb of regular files? What are they? It's a mystery.
I'll report back here if I find a solution.
So the only candidate that I've found is under connected apps. I don't think I have added any apps, but I can see that Microsoft Office Online is listed.
I have Microsoft Office installed on my PC, and so I'm wondering if somehow those files are being synced to Dropbox. I still can access any 'regular files' folder to have a look and see what's using up all of the space.
Further update: under account/security I found an apple mobile account that has been logged on since 3rd May 2019. I looked at the IP address, and that did not match the IP address from any of my devices [iPad, old iPhone, new phone, etc].
I popped the logged in IP in the trash folder - no idea what that will do. I'd image that the files will still be there ...so how do I access them?
It is intentional by DropBox to not give us simple access to these unintended synced files taking up the Free 2GB storage space. Like you I spent hours all over the web and the answer is always the same...which is No Answer. I believe DropBox is playing the marketing anxiety game. Build up enough anxiety over time to get a customer to say.."the hell with it" and pop for some monthly payment plan. That whats drives the stock value.
Whatever!
- Jay
Hi TH9, if files aren't taking up quota on the main Dropbox page, you can try checking the backups page to see if any backups are using the quota.
Incidentally, the previous post from my colleague was back in 2020, prior to the newer version of the backup feature.
- I will try that but DropBox message is still “your storage is full, UPGRADE NOW for more storage!” Rather than, directing you to were the Regular Files are so that you can manage the Free Space. DropBox does not want you to manage the Free Space to keep it freed up!
I think there is no getting around DropBox’s sole objective.
Cheers
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