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Kib_1's avatar
Kib_1
New member | Level 2
6 years ago
Solved

I can't see my personal, regular files. Help?

Hi, I can't see my Regular files- only my Shared ones- and I would like to delete them as they are taking up most of the space on my account. How do I first see what they are, and then how do I then ...
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  • Daphne's avatar
    Daphne
    6 years ago

    Thanks for getting back to me here yodave!

     

    Any folder that are syncing with any devices or not will always show in your "All files" page in your account online. This is like your central hub for seeing everything in your account.

     

    Can you use the steps outlined here to show the folder sizes to see if this helps with narrowing down the bulk of the data?

     

    Your top level folders there should add up to the space usage you see in your plan page. 

TH9's avatar
TH9
Explorer | Level 4
3 years ago

It is intentional by DropBox to not give us simple access to these unintended synced files taking up the Free 2GB storage space. Like you I spent hours all over the web and the answer is always the same...which is No Answer. I believe DropBox is playing the marketing anxiety game. Build up enough anxiety over time to get a customer to say.."the hell with it" and pop for some monthly payment plan. That whats drives the stock value.

 

Whatever!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi TH9, if files aren't taking up quota on the main Dropbox page, you can try checking the backups page to see if any backups are using the quota.

 

Incidentally, the previous post from my colleague was back in 2020, prior to the newer version of the backup feature.

  • TH9's avatar
    TH9
    Explorer | Level 4
    3 years ago
    I will try that but DropBox message is still “your storage is full, UPGRADE NOW for more storage!” Rather than, directing you to were the Regular Files are so that you can manage the Free Space. DropBox does not want you to manage the Free Space to keep it freed up!

    I think there is no getting around DropBox’s sole objective.

    Cheers
  • TH9's avatar
    TH9
    Explorer | Level 4
    3 years ago
    Hi Jay,

    I finally stumbled my way to find out how to disable the Mac backups. You actually have to get back on your computer>download the DropBox app again>then click an icon while on the web DropBox in the upper left corner>then that opens “another” dialogue box to disable your Mac.

    After rebooting all, the message [your storage is full] goes away. Now it shows only 1.1% of my 2GB free storage is used.

    All and all, while this DripBox backup appears to be in Beta mode-they can do a lot better than that.

    Cheers

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