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Roxy1988's avatar
Roxy1988
Explorer | Level 3
2 years ago

I can't see my photos and videos on my new phone

I just got a new phone. Shows this phone is linked to my Dropbox, but all the photos and videos that were saved to Dropbox in old phone are not here. How do I get everything I previously saved?
Mobile
Roxy1988's avatar
Roxy1988
Explorer | Level 3
2 years ago
Yes, I’m logged into the right account. It has the recent stuff I took pics of and screenshots of and stuff from about 2 weeks ago until yest when I got new phone
.. idk why it doesn’t have the other stuff I saved in here which was the whole reason I got Dropbox
.. so I could save them and then delete from the phone but now they’re gone 😞
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Roxy1988, do you remember seeing the most recent stuff (the ones you had on your old device) online at all at some point? 

 

I'm asking, because I'd like to identify if the content was uploaded to your Dropbox account in the first place. 

 

You could always check your events page. If you see no sign of them there, then they were most likely never uploaded to the account. 

  • Roxy1988's avatar
    Roxy1988
    Explorer | Level 3
    2 years ago
    Yes. Everything was in my Dropbox. I made sure it was all there before I deleted out of the old phone. I did that prolly a month ago and it was all there and got new phone 2 days ago and now it’s all gone except the last couple weeks.
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      One more thing, can you let us know how you uploaded the photos and videos to your Dropbox, Roxy?

       

      Did you use the Camera Uploads feature, that uploads them automatically, or did you manually upload them somehow?

    • Roxy1988's avatar
      Roxy1988
      Explorer | Level 3
      2 years ago
      Originally I uploaded manually when I first downloaded Dropbox. After the initial import, they are importing as soon as they are taken or saved to the phone.
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Do you remember any file names, perhaps?

       

      If so, we could send you an email, so we can do a search for them privately.

      • Roxy1988's avatar
        Roxy1988
        Explorer | Level 3
        2 years ago
        No ma’am. I just uploaded them all and didn’t really have a clue what I was doing. I had never used Dropbox before. I just know they are still in my Dropbox in the old phone but they aren’t here in the new phone.

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