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Roxy1988's avatar
Roxy1988
Explorer | Level 3
2 years ago

I can't see my photos and videos on my new phone

I just got a new phone. Shows this phone is linked to my Dropbox, but all the photos and videos that were saved to Dropbox in old phone are not here. How do I get everything I previously saved?
Mobile
Roxy1988's avatar
Roxy1988
Explorer | Level 3
2 years ago
Yes. Everything was in my Dropbox. I made sure it was all there before I deleted out of the old phone. I did that prolly a month ago and it was all there and got new phone 2 days ago and now it’s all gone except the last couple weeks.
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

One more thing, can you let us know how you uploaded the photos and videos to your Dropbox, Roxy?

 

Did you use the Camera Uploads feature, that uploads them automatically, or did you manually upload them somehow?

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