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Forum Discussion
Roxy1988
2 years agoExplorer | Level 3
I can't see my photos and videos on my new phone
I just got a new phone. Shows this phone is linked to my Dropbox, but all the photos and videos that were saved to Dropbox in old phone are not here. How do I get everything I previously saved?
Roxy1988
2 years agoExplorer | Level 3
Yes. Everything was in my Dropbox. I made sure it was all there before I deleted out of the old phone. I did that prolly a month ago and it was all there and got new phone 2 days ago and now it’s all gone except the last couple weeks.
Roxy1988
2 years agoExplorer | Level 3
Originally I uploaded manually when I first downloaded Dropbox. After the initial import, they are importing as soon as they are taken or saved to the phone.
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