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Forum Discussion
I can't see my photos and videos on my new phone
I just got a new phone. Shows this phone is linked to my Dropbox, but all the photos and videos that were saved to Dropbox in old phone are not here. How do I get everything I previously saved?
Yes. Everything was in my Dropbox. I made sure it was all there before I deleted out of the old phone. I did that prolly a month ago and it was all there and got new phone 2 days ago and now itâs all gone except the last couple weeks.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorDo you remember any file names, perhaps?
If so, we could send you an email, so we can do a search for them privately.
- No maâam. I just uploaded them all and didnât really have a clue what I was doing. I had never used Dropbox before. I just know they are still in my Dropbox in the old phone but they arenât here in the new phone.
- Mark
Super User II
Roxy1988 wrote:
I just know they are still in my Dropbox in the old phone but they arenât here in the new phone.In that case then you are almost certainly using 2 different logons on the 2 devices.
You can easily test that by adding something to the new phone and seeing if it appears on the old one and vice-versa.
- Ok I will try that when I get home to the old phone. I should be signed in via google on both.
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