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Biff_A's avatar
Biff_A
New member | Level 2
6 years ago
Solved

I can't seem to get my subfolder to be visible. What can I do?

So, this issue is a fairly recent one, not sure if it is due to a dropbox or Windows update, or if there's another step I need to take. I have a set of folders shared with me with work inside I nee...
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  • Lusil's avatar
    Lusil
    6 years ago

    Hello Biff_A, let's see what we can find about this together.

     

    As a first step, could you have a look and see if the folders you're missing locally contain any incompatible characters in their names?

     

    If they don't could you confirm what the Dropbox icon (on your system tray) shows when you hover over it?

     

    Keep me posted!

     

    PS. Your technical support options depend on the account that you have. To see yours, log in via the website and go to dropbox.com/support. 

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hello Biff_A, let's see what we can find about this together.

 

As a first step, could you have a look and see if the folders you're missing locally contain any incompatible characters in their names?

 

If they don't could you confirm what the Dropbox icon (on your system tray) shows when you hover over it?

 

Keep me posted!

 

PS. Your technical support options depend on the account that you have. To see yours, log in via the website and go to dropbox.com/support. 

  • Biff_A's avatar
    Biff_A
    New member | Level 2
    6 years ago

    Lusil,

    Thank you so much, it appears there were colons in a significant number of folders (originally created on a MAC machine). The folders are showing up in the Windows installation of dropbox now. I'm now flabberghasted as to why they were ever working in the first place! 

    Everything is showing up, my issue is resolved. Thanks again. 

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Happy to help, Biff_A! I'm glad to hear that we were able to get to the bottom of this. 

       

      If anything else comes up in the future, just give us a shout. 

       

      In the meantime, I hope you have a lovely week ahead!

      • Bbrown2834's avatar
        Bbrown2834
        New member | Level 2
        6 years ago

        I just had to send a reply and say I wasn't the one who sent this question in originally but your response worked for me! I had tried everything and cannot believe it was because there was a 'period' in the folder name that was keeping the folder from showing up on my computer offline. Thank you! 

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