I exceed my Dropbox Basic account's quota and can't restore or download my files now.

Hey Megan ... found issue and downloaded some files to clear backup... all ok now

Sorry for confusion

CC

I am having the same problem. I just want to see what is in my photos so I can delete some to get below 2 gig basic limit. All my photo folder says is "you have no photos or videos" and a sleeping dog. All other files are empty. I am unable to access anything without upgarding to next plan, which I don't want to do!

Hey oli1!

Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Olius, did you click on the ellipsis button/the button with the 3 dots that Walter mentioned previously? 

If yes, there should be an option to download your files. 

In case you can’t see it though, please send me one more screenshot of the options you see instead.

Hi Walter,

what’s the next step,

cause I need to recover my data somehow, and it seems that nothing can happen from Dropbox, except if you know a solution to “negotiate” with them, or is it because I haven’t find out the right way to use the UI & succeed to process the recovery of my data.

any feedbacks from you are more than welcome cause I don’t know how to address to Dropbox the issue I am facing.

Thank you Walter for your help.

I was referring to the 3 dots to the right of your folder names oli1 - can you give it a go and let me know what you find?

Where ? I can’t see any ellipsis button .

The ellipsis button?

Do you get the option to download your files if you click/tap on the ellipsis button oli1? 

As you can see : my data are locked in and receive warning my data gone be deleted. Above all Dropbox keep arrassing me by email to subscribe to one of their plans in order to access data.