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AverageVillageIdiot's avatar
AverageVillageIdiot
Explorer | Level 4
4 years ago

I get a "permanent failure" error when trying to access a database on my mobile device.

Hope someone can assist...   I need to open a file to access the newest database but when I attempt to, I get a permanent failure. I have cleared the cache, cleared memory, uninstalled the app fr...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey AverageVillageIdiot, do you perhaps have the same file open on your PC, when you also open it to edit it on your mobile device?

 

And can you please send us a screenshot of the error message, so we can have a visual of the issue as well?

AverageVillageIdiot's avatar
AverageVillageIdiot
Explorer | Level 4
4 years ago

Good morning, aside from right now, I don't use my PC to interact with Dropbox.

 

I've attached, (hopefully), a screenshot.

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