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AverageVillageIdiot's avatar
AverageVillageIdiot
Explorer | Level 4
4 years ago

I get a "permanent failure" error when trying to access a database on my mobile device.

Hope someone can assist...   I need to open a file to access the newest database but when I attempt to, I get a permanent failure. I have cleared the cache, cleared memory, uninstalled the app fr...
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AverageVillageIdiot's avatar
AverageVillageIdiot
Explorer | Level 4
4 years ago

Followed your suggestions and I keep getting the "conflicted copy" message. I've even shared to my email in hopes of being able to utilize something else to open the file but the issue then seems to be finding something that will open a "dbk" file. The "conflicted copy" seems to be the root of the problem for some reason and I've attempted to reached out to the KeePass peeps but haven't heard a "peep" from them.

 

Let me know if you have other suggestions please.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Just for clarification, you get this error when you use your mobile device, or your PC, when trying to import into Keepass?

     

    If you export the file to a location outside of Dropbox (as in, another folder entirely) and then import it into Keepass, do you get the same error?

    • AverageVillageIdiot's avatar
      AverageVillageIdiot
      Explorer | Level 4
      4 years ago

      On my mobile device. When I try to open the "latest" KeePass file from Dropbox, (roughly 1 month old), it displays message at bottom of screen, "Permanent failure." 

      When I click on the 3 buttons to the right of the file name, "keepass (John Doe's conflicted copy) (14)..."

       

      When I attempt to open the file on a PC with Dropbox, the message is "unable to preview KDB files." 

       

      Frustrating

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Okay, could you try marking the file as offline first, then export the file to your phone directly into the file system.

         

        Afterwards, rename it so it has the same name that it should have in the Keepass database (if it is very specific with filenames) and then import it into Keepass. 

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