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AverageVillageIdiot's avatar
AverageVillageIdiot
Explorer | Level 4
4 years ago

I get a "permanent failure" error when trying to access a database on my mobile device.

Hope someone can assist...   I need to open a file to access the newest database but when I attempt to, I get a permanent failure. I have cleared the cache, cleared memory, uninstalled the app fr...
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AverageVillageIdiot's avatar
AverageVillageIdiot
Explorer | Level 4
4 years ago

On my mobile device. When I try to open the "latest" KeePass file from Dropbox, (roughly 1 month old), it displays message at bottom of screen, "Permanent failure." 

When I click on the 3 buttons to the right of the file name, "keepass (John Doe's conflicted copy) (14)..."

 

When I attempt to open the file on a PC with Dropbox, the message is "unable to preview KDB files." 

 

Frustrating

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Okay, could you try marking the file as offline first, then export the file to your phone directly into the file system.

 

Afterwards, rename it so it has the same name that it should have in the Keepass database (if it is very specific with filenames) and then import it into Keepass. 

  • AverageVillageIdiot's avatar
    AverageVillageIdiot
    Explorer | Level 4
    4 years ago

    I created a folder on my Android device to export the file to, made it "available offline," and attempted to export. Received the error "Error exporting keepass."

     

    Ugh!

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Thanks for keeping us in the loop AverageVillageIdiot

       

      Would it be OK if we reach out via email to have a further look internally at this point? 

      • AverageVillageIdiot's avatar
        AverageVillageIdiot
        Explorer | Level 4
        4 years ago

        Sure...let me know what it entails. As my moniker implies and I may be giving myself too much credit...I'm just an average village idiot. I don't want to throw my email out there for everyone but I'll be grateful if I can get through/recover/discover what is causing the issue.

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