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I get a "permanent failure" error when trying to access a database on my mobile device.
Hope someone can assist...
I need to open a file to access the newest database but when I attempt to, I get a permanent failure. I have cleared the cache, cleared memory, uninstalled the app from my mobile device, (Pixel), reinstalled and I still receive the error message. Any assistance would be greatly appreciated.
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I created a folder on my Android device to export the file to, made it "available offline," and attempted to export. Received the error "Error exporting keepass."
Ugh!
- Walter
Dropbox Community Moderator
Thanks for keeping us in the loop AverageVillageIdiot
Would it be OK if we reach out via email to have a further look internally at this point?
Sure...let me know what it entails. As my moniker implies and I may be giving myself too much credit...I'm just an average village idiot. I don't want to throw my email out there for everyone but I'll be grateful if I can get through/recover/discover what is causing the issue.
- Hannah
No worries, there's no need to provide your email address here.
I already reached out to you, so make sure to get back to me, when you get a chance!
Rename the file in Dropbox then go back to Keepass and open the newly created file name. DO NOT CHANGE THE FILE EXTENSION!
It worked for me. I think this happens when the "conflicted copy" keeps getting added to the file name. Just a guess.
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