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Forum Discussion
I get a "permanent failure" error when trying to access a database on my mobile device.
Hope someone can assist...
I need to open a file to access the newest database but when I attempt to, I get a permanent failure. I have cleared the cache, cleared memory, uninstalled the app fr...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorOkay, could you try marking the file as offline first, then export the file to your phone directly into the file system.
Afterwards, rename it so it has the same name that it should have in the Keepass database (if it is very specific with filenames) and then import it into Keepass.
I created a folder on my Android device to export the file to, made it "available offline," and attempted to export. Received the error "Error exporting keepass."
Ugh!
- Walter
Thanks for keeping us in the loop AverageVillageIdiot
Would it be OK if we reach out via email to have a further look internally at this point?
Sure...let me know what it entails. As my moniker implies and I may be giving myself too much credit...I'm just an average village idiot. I don't want to throw my email out there for everyone but I'll be grateful if I can get through/recover/discover what is causing the issue.
- Hannah
No worries, there's no need to provide your email address here.
I already reached out to you, so make sure to get back to me, when you get a chance!
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