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Forum Discussion
I put all files available offline, but Dropbox doesn't download them.
Hi! I recently bought a new Macbook and wanted to sync my files to my new computer. Unfortunately, I am unable to download all the files. They are mostly kept in the cloud. I changed the preferences ...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey Rocky B.2, if you're referring to the setting inside the app's preferences, then you need to keep something in mind:
The setting is applied to newly added files when you add them through the website.
So, when you create, or upload a file through the website that should sync as available offline. As for the files freezing when you try to change their status, do you mean that there's no progress in the syncing of the file at all?
How long does it take until it eventually syncs the content?
1. The mentioned text files don't become available offline at all (though they do open online via browser).
2. Thanks for explaining the logic of the preferences settings. It sounds bizarre, but I guess you have your reasons. In any case, this is not helpful for me as I need to have my files accessible to me offline *at all times*. I explained it quite clearly. Please tell me what to do.
- Jay
Hi Rocky B.2, have you right-clicked the Dropbox folder itself in Finder and chosen the 'Available offline' option?
Jay - you are not being helpful. I've gone over this several times. Of course, I've tried to make the Dropbox folder available offline, as I've done with several subfolders. Sometimes it works, sometimes it doesn't. Your app is incredibly unreliable and unpredictable. Just yesterday, I tried to play a film clip for my students that I believed was on my hard drive, but no, it was on the cloud, and it took forever to download. It interrupted the class. This is ridiculous. Over the past few months I've tried to make dozens of my folders available offline, but it doesn't work, at least not always. You basically ruined your app and I'm dropping my subscription. I simply won't renew it. You may think you keep my files hostage on your cloud, but luckily, I made copies of them on an external hard drive before.
I can't stress enough how incredibly disappointed I am in your app. You destroyed the only thing that made you stand out among the competitors. You've become a scam.
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