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SCTheatre's avatar
SCTheatre
New member | Level 2
18 days ago
Solved

I shared a video with someone else, but they can only preview the first two hours.

Device
(Acer Nitro 5)
Operating System/Browser (if using the web)
(Windows 11)
Dropbox App Version (if using the app)
Syncing Status
("Up to date")

Question or Issue
I linked a large mp4 video file (2:04:00, 8.6 GB) and the recipient tells me that it stopped at 2:00:08.  The 8.6 GB is well under the file size limit, but is there a time limit on viewing?  Is there something else I should be doing?  I have it set up in file manager for view only and not to be downloaded.

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  • Nancy's avatar
    Nancy
    17 days ago

    Hi from me as well, SCTheatre!

    If you’re sharing a video (or even audio) file with someone else, they may not be able to preview the entire video due to time limitations indeed (they’ll only be able to view it in its entirety after downloading it, or saving it to their own Dropbox account).  

    Those limitations depend on your current plan, as mentioned in this Help Center article.

    Let me know, if you need more help though.

5 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    16 days ago

    I totally get that, SCTheatre​, so I've shared your feedback with our team. 

    If there's something else I can assist you with, feel free to give me a nudge.

  • SCTheatre's avatar
    SCTheatre
    New member | Level 2
    17 days ago

    Thank you.  You answered my question.  Just not happy with the restriction, but I'll work around it.

  • SCTheatre's avatar
    SCTheatre
    New member | Level 2
    17 days ago

    I'm on Pro.  After being pointed to a Help Center article, I see videos can only run for 2 hours.  Looks like I'll have to break the video apart to share via linking.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    17 days ago

    Hi from me as well, SCTheatre!

    If you’re sharing a video (or even audio) file with someone else, they may not be able to preview the entire video due to time limitations indeed (they’ll only be able to view it in its entirety after downloading it, or saving it to their own Dropbox account).  

    Those limitations depend on your current plan, as mentioned in this Help Center article.

    Let me know, if you need more help though.

  • Dell_Dropbox's avatar
    Dell_Dropbox
    Icon for Community Manager rankCommunity Manager
    17 days ago

    Welcome to the community SCTheatre​, lets see if we can unravel this mystery.

    For starters, which Dropbox plan are you currently on? (Basic, Plus, etc)

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

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