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normbay's avatar
normbay
Explorer | Level 4
7 years ago
Solved

I'm getting duplicates when I export on my iPad

Frequently I find two copies of a file imported to Notability on iPad after export from Dropbox - only tapping once, then tapping OK after link message. What am I doing wrong, please?
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  • Lusil's avatar
    Lusil
    7 years ago

    Hey there normbay, 

    Could you please also clarify for us if you directly export the files to the third party app?

    Do you by any chance get duplicates when you export to another location on your iPad too?

    Thanks in advance!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey lmbdev, thanks for nudging us on this thread. 

I'd be happy to help look into this, so I've sent you a ticket to the email address connected to your Community profile. 

When you get the chance, please check your inbox and we'll go from there. Cheers!

SomersetJames's avatar
SomersetJames
New member | Level 2
6 years ago

Hello.

I'm having this exact problem on my Ipad Pro, from Exporting from Dropbox to Notability. It's pretty annoying. I'm just following all the regular steps, and now it's always giving me duplicates in the one Notability file. Please keep me posted on a solution.

  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hey there, SomersetJames. 

     

    Sorry to hear that you’re experiencing this issue too. I’d be happy to create a support ticket for you, if you’d like. 

     

    Let me know!

  • SomersetJames's avatar
    SomersetJames
    New member | Level 2
    6 years ago

    What's a support ticket? Sorry, v new to this.

  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hey SomersetJames, a support ticket is basically an email conversation that you can have with a support agent. They have access to account details and support resources that we don’t have over this public platform. 

     

    What will happen is that one of our agents will email you at the address associated with your Community profile. Once you reply to them via email from the same email address, your ownership of the Dropbox account will have been verified, and our colleague will be able to assist you further. 

     

    Let me know!

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