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normbay's avatar
normbay
Explorer | Level 4
7 years ago
Solved

I'm getting duplicates when I export on my iPad

Frequently I find two copies of a file imported to Notability on iPad after export from Dropbox - only tapping once, then tapping OK after link message. What am I doing wrong, please?
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  • Lusil's avatar
    Lusil
    7 years ago

    Hey there normbay, 

    Could you please also clarify for us if you directly export the files to the third party app?

    Do you by any chance get duplicates when you export to another location on your iPad too?

    Thanks in advance!

SomersetJames's avatar
SomersetJames
New member | Level 2
6 years ago

What's a support ticket? Sorry, v new to this.

Sanchez's avatar
Sanchez
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hey SomersetJames, a support ticket is basically an email conversation that you can have with a support agent. They have access to account details and support resources that we don’t have over this public platform. 

 

What will happen is that one of our agents will email you at the address associated with your Community profile. Once you reply to them via email from the same email address, your ownership of the Dropbox account will have been verified, and our colleague will be able to assist you further. 

 

Let me know!

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