Forum Discussion

mscales's avatar
mscales
New member | Level 2
7 years ago

I'm not able to scroll through photos in my Dropbox account online, any ideas?

Hi, I can see there was discussion that this was a system wide problem that has evidently been fixed. It has not been fixed for me. I can't reply on the dropbox solution, and nothing allows me to s...
desktop
Preview
sort
Web
Mikebr1's avatar
Mikebr1
Explorer | Level 4
6 years ago

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks for those screenshots Mikebr1!

 

From what I can see there, you're actually opening the file in another app which is why you're not seeing that black bar to scroll through your photos.

 

Can you try just doing a single click on the file in the Dropbox app and then click the "expand preview" icon in the top right corner of the window to expand the preview in Dropbox instead? 

 

The icon I'm referring to is the one shown in the middle here:

 

Let me know if that does the trick!

  • Mikebr1's avatar
    Mikebr1
    Explorer | Level 4
    6 years ago

    Yes that seems to work, but it is very slow.

     

    What I cannot understand is that it was ok on Saturday morning, working as it should but then in the afternoon it would not go onto next photo.  Is there no way we can cure it permanently?

     

    Mike

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    If you want to use the same method as you showed previously by double clicking the file and opening it in the Photos app, then I can suggest a few things here Mikebr1.

     

    These suggestions would be an alternative to using the "expand preview" option within the Dropbox app.

     

    I've played around with the Photos app a little and if you hover your mouse towards the right and left sides of the window you will see the arrows there to scroll to the next photo.

     

    Otherwise, you can use the arrows on your keyboard (<-  ->) to scroll easily through your photos too.

     

    If you were always double clicking the file to view and scroll through your photos before, it looks like this might have been a recent Windows update that changed how you can do this.

     

    Let me know if this helps!

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!