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Neelyre's avatar
Neelyre
New member | Level 2
6 years ago
Solved

I'm trying to download files but Dropbox is asking me to upgrade?

I have a simple free account, but client just sent or shared me a folder that has 45 gigs of material on it. I need to download the material, but dropbox is asking me to upgrade my membership to do so.

Is there way to do this without having to pay the fee/subscription?
I don’t use dropbox for any big projects, but I need to access this material. Is there something my client can do to let me access it?

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  • Rich's avatar
    Rich
    6 years ago

    You client has invited you to a shared folder. In order for you to accept it, you need to have enough space within your account to hold that folder. You won't be able to access the folder without upgrading your account.

    Instead, you should ask your client to send you a share link to the folder instead. A share link is a view-only method of sharing that doesn't require the recipient to have a Dropbox account. You'll be able to download the content to your computer.

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    6 years ago

    You client has invited you to a shared folder. In order for you to accept it, you need to have enough space within your account to hold that folder. You won't be able to access the folder without upgrading your account.

    Instead, you should ask your client to send you a share link to the folder instead. A share link is a view-only method of sharing that doesn't require the recipient to have a Dropbox account. You'll be able to download the content to your computer.

  • djoseph451's avatar
    djoseph451
    New member | Level 2
    5 years ago

    Why does Dropbox want me to buy more space on my account if someone is sharing files with me? I don't want to add them to my Dropbox folder. I only want to download them to my terrestrial hard drive. 

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago

    Hey there djoseph451!

     

    It seems you have a similar question to the OP here, so I've just moved your post here.

     

    When you have the chance, please check out Rich's post here for some info on this.

     

    Let me know if you have any questions!

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