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iOS 15 couldn’t save content error message
Upgraded iPhone to iOS 15 and now when I try to save a pdf in Safari using the Save to Dropbox or Dropbox link both error with Couldn’t save content, check your internet connection. The only way to e...
Cleared Safari cache on iPhone, it's the only browser I use on iPhone. Still getting error message: can't save content, check internet connection or it only saves an html instead of the pdf
Walter
Dropbox Community Moderator
Dropbox Community ModeratorI see, thanks for the additional details Fxlarryw
May I reach out via email to have a further look into this matter internally?
May I reach out via email to have a further look into this matter internally?
- Yes thanks
Hi Walter,
Also I have the same problem. After the iOS 15 update, it is not possible anymore to save a PDF from Safari to Dropbox. Both the “Save to dropbox” and the sharing option give the error message as mentioned. Is there a solution yet? Thanks. Kind regards, Hans
I’ve had the same issue ever since 15 was downloaded — before 15.1 at least I could say print — then preview and save to Dropbox — now that isn’t even working.
Yes — I have found that it is only happening within the Safari and Chrome Browsers. I downloaded Firefox and that is working to save directly to Dropbox, so not sure if that helps or not.
Hi Walter, YES, of course we can use email to investigate this further. I prefer however not to include my emailaddress in this conversation. Could I send it to you directly? Thx
- WalterThanks for your cooperation cb61 & Hans14 - much appreciated.
I just sent you a message to the email address that's connected to your profile here in our Community to have a better look into this matter internally.
Whenever you get the chance, please have a look at your inbox and we'll take it from there. FYI. I still have to use my workaround of downloading to Files app and then uploading to Dropbox on many websites that I'm trying to download pdf statements from. I still have error using Sarfari, Chrome, or Firefox on iOS devices (phone/ipad). Seems issue is becoming more common, unfortunately.
Just upgraded from iphone 11 to iphone 13 today and now facing this same issue that others have highlighted. Was there a solution found?
- WalterHey Urbannomad - thanks for the nudge and sorry to hear you're also having issues with this.
Would you like me to send you an email to have a further look internally? hi @walter, yes an email would be great. But if the problem has been solved, posting the same here might benefit others also?
- WalterWe'll update the thread once we have an update Urbannomad
That said, I've just sent you an email to have a further look, so please have a look at your inbox and we'll take it from there. - I’m having this same issue. I’m currently on 15.4.1 on an iPhone 13 Pro. Has there been any identified fix yet?
- I have not seen a fix for this yet. I still have the error when trying to save a pdf directly to Dropbox on IOS browsers (safari, firefox, chrome). My workaround is to save the pdf to Files app and then upload to Dropbox.
That's the work around I've been using as well. Odd thing, from the same site (Social Security Administration checking statement, fact sheets, etc.) 2 of 3 documents I'm able to save to Dropbox. The smallest of the 3 at 44kb I couldn't. The only other difference I see is that the PDF producer is Adobe in the working files and "Customer Communications Management" in the file that won't save to Dropbox.
Walter, I am still a bit disappointed that this problem has not been fixed yet while many people have the same problem. Earlier, it was pointed to me that it was an iOS-problem but e.g. pCloud (another cloud service) is however able to save these documents without any problems! In the same context-menu’s as the “Save to Droxbox” items appear, pCloud has a similar option “Save to pCloud” and that does work perfectly: when Dropbox fails to save the document, pCloud succeeds. So why doesn’t this work for Dropbox? … It can’t be beyond your circle of influence. Again, please have this fixed. Thanks
- Megan
Hey guys! Happy Wednesday, I hope you're all doing well.
Have you tried the troubleshooting steps mentioned throughout this thread? If I were you, the two necessary steps I would take would be to reboot the device, and uninstall/re-install the app.
One more thing I want you to check is if you can use the 'Save to files' option, and then choose the Dropbox folder from there.
Let me know more, and we'll take it from there.
- I can confirm that rebooting device and reinstalling the app didn’t fix the issue.
I can save the pdf file using “Save to Files” and choose the Dropbox folder that I’ve enabled in the Files app. Sometimes the Files app can’t access the Dropbox folders if I have multiple pdf files to save, so I found just saving the file to a folder on my phone or iCloud is more reliable and just forces an extra step to upload manually to Dropbox from there.
Thanks for taking another look at the issue and hope a fix can be escalated to a higher priority.
Larry this is still an issue on iOS 15.5. Trying to save a pdf from Safari on iPad to Dropbox and it says “can’t save content”
- Megan
Hi Quentinnuk, welcome to our Community!
What is the OS and version of the app that you have installed on your end?
Can you also send me a screenshot of the error you see on your end, please?
Let me know!
iOS 15.5 (19F77)
dropbox app 280.2.2
screenshot of issue below. I should add that if I enable dropbox in Files I can save to Dropbox through save to Files. The issue appears only when save to Dropbox or share to Dropbox is used.
- Walter
Hey Quentinnuk, sorry for the late response. Are you still having issues with this?
If so, please let us know and we'll reach out via email to investigate further.
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