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iOS 15 couldn’t save content error message
Upgraded iPhone to iOS 15 and now when I try to save a pdf in Safari using the Save to Dropbox or Dropbox link both error with Couldn’t save content, check your internet connection. The only way to e...
I have not seen a fix for this yet. I still have the error when trying to save a pdf directly to Dropbox on IOS browsers (safari, firefox, chrome). My workaround is to save the pdf to Files app and then upload to Dropbox.
That's the work around I've been using as well. Odd thing, from the same site (Social Security Administration checking statement, fact sheets, etc.) 2 of 3 documents I'm able to save to Dropbox. The smallest of the 3 at 44kb I couldn't. The only other difference I see is that the PDF producer is Adobe in the working files and "Customer Communications Management" in the file that won't save to Dropbox.
- Megan
Dropbox Community Moderator
Hey guys! Happy Wednesday, I hope you're all doing well.
Have you tried the troubleshooting steps mentioned throughout this thread? If I were you, the two necessary steps I would take would be to reboot the device, and uninstall/re-install the app.
One more thing I want you to check is if you can use the 'Save to files' option, and then choose the Dropbox folder from there.
Let me know more, and we'll take it from there.
- I can confirm that rebooting device and reinstalling the app didn’t fix the issue.
I can save the pdf file using “Save to Files” and choose the Dropbox folder that I’ve enabled in the Files app. Sometimes the Files app can’t access the Dropbox folders if I have multiple pdf files to save, so I found just saving the file to a folder on my phone or iCloud is more reliable and just forces an extra step to upload manually to Dropbox from there.
Thanks for taking another look at the issue and hope a fix can be escalated to a higher priority.
Larry this is still an issue on iOS 15.5. Trying to save a pdf from Safari on iPad to Dropbox and it says “can’t save content”
- Megan
Hi Quentinnuk, welcome to our Community!
What is the OS and version of the app that you have installed on your end?
Can you also send me a screenshot of the error you see on your end, please?
Let me know!
iOS 15.5 (19F77)
dropbox app 280.2.2
screenshot of issue below. I should add that if I enable dropbox in Files I can save to Dropbox through save to Files. The issue appears only when save to Dropbox or share to Dropbox is used.
- Walter
Hey Quentinnuk, sorry for the late response. Are you still having issues with this?
If so, please let us know and we'll reach out via email to investigate further.
- I have this same problem and have off and on for a couple years. Super frustrating. Works and then doesn’t… and then mysteriously does again. Hasn’t been working for me currently for at least a month. I am on iOS 15.5. Would love to hear if there is a fix in the works!
Same issue for me
- Walter
Hey there Jules8 & Kalindu004 - sorry to hear you're having issues with this.
Can you please let us know if you've already attempted any of the troubleshooting steps mentioned in this thread?
If you did and the issue persists, we'll reach out via email to investigate further, so please keep us posted.
- Hi Walter. Thanks for your response. I did trying deleting the app and reinstalling and unfortunately nothing changed. Still getting the same couldn’t save message.
Thanks Yes, this is still an issue.
This has been happening to me for years. Why hasn’t it been fixed?
The Dropbox item is grayed out.
- I‘ve been having the same problem for months. Has somebody found a solution?
Hi Walter, sorry to bump in again… This thread exists for more than a year now. October last year, I reported this same problem. In the mean time, several other people also complained about this. I see several advices to reinstall Dropbox again, etc, but I did not see anyone for which it has been solved. I also do not read admitting to us that this is unfortunately a bug of the Dropbox-app. From my 30-years experience as a Software Engineer and as a (paying) user of Dropbox, I am almost 100% sure that this is a bug in the Dropbox app.
As mentioned earlier, for some websites, it does perfectly work: the PDF is saved to a selectable Dropbox-folder. But for other sites, this does NOT work and the error message is shown. These are always the same websites for which it does not work, no problem reproducing it, but I can not give you my credentials to see it for yourself. It may have something to do with the way the website creates the PDF. Maybe the MIME-type is different. I have added a screenshot below. As also mentioned, the pCloud-app (also a storage provider) is always able to save these files, so it can not be caused by an iOS-bug. They DO know how to save a PDF-file from different sources.
Please be clear to us that this is a bug, that you are working on it and admit that you are having problems reproducing it. For the last 14 months, we keep running around in circles. Thanks!
- Just to add to this, I still have the problem but have worked around by enabling Dropbox in the iOS files app and can save things to Dropbox through files that cause an error with Dropbox app.
Thanks for your additional information, Quentinnuk. I am familiar with the work-around, but it is still an extra action to just save a PDF-file. I hope the actual problem is fixed, so that a work-around is not required anymore.
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