iOS 15 couldn’t save content error message

Hi Quentinnuk, welcome to our Community! 

What is the OS and version of the app that you have installed on your end? 

Can you also send me a screenshot of the error you see on your end, please? 

Let me know! 

iOS 15.5 (19F77)

dropbox app 280.2.2

screenshot of issue below. I should add that if I enable dropbox in Files I can save to Dropbox through save to Files. The issue appears only when save to Dropbox or share to Dropbox is used.

Hey Quentinnuk, sorry for the late response. Are you still having issues with this?

If so, please let us know and we'll reach out via email to investigate further. 

Hey Fxlarryw, just so that we can give the team another nudge on this, I've opened up a new ticket for you as the previous one appears to be closed. 

Good to hear that your workaround still works in the meantime. 

Same issue for me

Hey there Jules8 & Kalindu004 - sorry to hear you're having issues with this.

Can you please let us know if you've already attempted any of the troubleshooting steps mentioned in this thread?

If you did and the issue persists, we'll reach out via email to investigate further, so please keep us posted. 

Thanks for keeping me in the loop Jules8

I just sent you an email to have a further look internally, so please take a look at your email's inbox and we'll take it from there. 

Yes, this is still an issue.

This has been happening to me for years. Why hasn’t it been fixed?

The Dropbox item is grayed out.

Hey Alex296, sorry to see you're having this issue.

Can you let us know if you've tried any other troubleshooting steps in this thread?

Hey Hannah, I've tried everything from this thread.

Saving via the Files App is still working, but the Button "Save in Dropbox" generates an error message.

Hey Alex296, sorry to jump in, but could you send us a screenshot of the exact error you've been getting so that we can have a visual too? 

You should be able to send us a screenshot through the camera icon (insert Photos option) in your reply box Alex296 

Hi Walter, sorry to bump in again… This thread exists for more than a year now. October last year, I reported this same problem. In the mean time, several other people also complained about this. I see several advices to reinstall Dropbox again, etc, but I did not see anyone for which it has been solved. I also do not read admitting to us that this is unfortunately a bug of the Dropbox-app. From my 30-years experience as a Software Engineer and as a (paying) user of Dropbox, I am almost 100% sure that this is a bug in the Dropbox app.

As mentioned earlier, for some websites, it does perfectly work: the PDF is saved to a selectable Dropbox-folder. But for other sites, this does NOT work and the error message is shown. These are always the same websites for which it does not work, no problem reproducing it, but I can not give you my credentials to see it for yourself. It may have something to do with the way the website creates the PDF. Maybe the MIME-type is different. I have added a screenshot below. As also mentioned, the pCloud-app (also a storage provider) is always able to save these files, so it can not be caused by an iOS-bug. They DO know how to save a PDF-file from different sources.

Please be clear to us that this is a bug, that you are working on it and admit that you are having problems reproducing it. For the last 14 months, we keep running around in circles. Thanks!

Thanks for your additional information, Quentinnuk. I am familiar with the work-around, but it is still an extra action to just save a PDF-file. I hope the actual problem is fixed, so that a work-around is not required anymore.

Thank you Walter, the picture (in German) is attached below.

But Hans14 has already posted it.

Hi all, thanks for your reports so far and all the additional information you've provided. 

For anyone who's still affected by this, would it be OK if we reached out via email to have a further look internally at this point?