Upgraded iPhone to iOS 15 and now when I try to save a pdf in Safari using the Save to Dropbox or Dropbox link both error with Couldn’t save content, check your internet connection. The only way to export to Dropbox is to use the Save to Files and then upload pdf to Dropbox. I hope Dropbox will fix this issue ASAP

I agree with Hans. I also had a private ticket with tech support back in July and they never solved the issue. I continue using my work arounds, downloading to Apple Files app or using Chrome browser. Dropbox support needs to look at what causes Safari to have issues with same pdf that other browsers don’t or collaborate with Apple dev support to get help on how to make the Dropbox app work with native Apple software.

Hi Walter again, … The main advantage of a forum like this is that multiple people can benefit directly from the ideas and solutions for a particular problem. By going ‘underground’, via email, this advantage disappears. November last year, I had several email-discusions about this problem with some of your engineers who took a closer look at this problem. Also then, I shared screenshots and as much information I could, to assist you to tackle this problem. At the end, it was stated that this was an iOS-problem and that Apple should take care of this (the reply from Jake on Dec. 1st, 2021). As you hopefully have concluded by now, this is NOT an iOS-bug but a bug in the Dropbox-app. Again, the pCloud-app (another Cloud-provider) IS able to save the files directly via the context-menu that Dropbox is not.Did my suggestion ring any bell that it may have to do with the MIME-type? There are multiple ways that websites are able to generate a PDF-file and maybe Dropbox is able to deal with some of them, but not to all.If you want to discuss this further my phone, I am more than willing to share you my personal number by email, but please let us know if you find a solution and keep us informed about the status. Until now, every time you requested someone to go further via email, it kept silent until someone else complained about the same issue.Thanks!Hans

Similarly to what the previous posters have said, I was also contacted by email and suggestions were made, however none of them worked. I’m still not able to save files as I once was.If I never had been that would be one thing, however I saved files for many years before it stopped working!

Just adding that another customer - me - cannot save PDFs to Dropbox via Safari on iPhone (iOS 16.2) regardless of what website I am saving from. It literally never works. I tried everything suggested in this thread and the only thing that works for me is the workaround of saving via the Files app. If you have no intention of actually fixing this issue, please help me remove the “save to DropBox” option when I go to save something from Safari since I always forget, pick it and get the error (since it’s the most obvious thing to do).

Hi Walter,Also I have the same problem. After the iOS 15 update, it is not possible anymore to save a PDF from Safari to Dropbox. Both the “Save to dropbox” and the sharing option give the error message as mentioned. Is there a solution yet? Thanks. Kind regards, Hans

iOS 15 couldn’t save content error message

63 Replies

Replies have been turned off for this discussion

Quentinnuk
Explorer | Level 4
4 years ago
iOS 15.5 (19F77)
dropbox app 280.2.2

screenshot of issue below. I should add that if I enable dropbox in Files I can save to Dropbox through save to Files. The issue appears only when save to Dropbox or share to Dropbox is used.
Walter
Dropbox Community Moderator
4 years ago
Hey Quentinnuk, sorry for the late response. Are you still having issues with this?

If so, please let us know and we'll reach out via email to investigate further.
Fxlarryw
Helpful | Level 6
4 years ago
Walter - I have had the issue since the original post. Why hasn’t any fix ever been rolled out? I still do my workaround: saving it to iPhone Files and then uploading to Dropbox.
Walter
Dropbox Community Moderator
4 years ago
Hey Fxlarryw, just so that we can give the team another nudge on this, I've opened up a new ticket for you as the previous one appears to be closed.

Good to hear that your workaround still works in the meantime.
Jules8
Helpful | Level 5
4 years ago
I have this same problem and have off and on for a couple years. Super frustrating. Works and then doesn’t… and then mysteriously does again. Hasn’t been working for me currently for at least a month. I am on iOS 15.5. Would love to hear if there is a fix in the works!
Kalindu004
New member | Level 2
4 years ago
Same issue for me
Walter
Dropbox Community Moderator
4 years ago
Hey there Jules8 & Kalindu004 - sorry to hear you're having issues with this.

Can you please let us know if you've already attempted any of the troubleshooting steps mentioned in this thread?

If you did and the issue persists, we'll reach out via email to investigate further, so please keep us posted.
Jules8
Helpful | Level 5
4 years ago
Hi Walter. Thanks for your response. I did trying deleting the app and reinstalling and unfortunately nothing changed. Still getting the same couldn’t save message.
Thanks
Walter
Dropbox Community Moderator
4 years ago
Thanks for keeping me in the loop Jules8

I just sent you an email to have a further look internally, so please take a look at your email's inbox and we'll take it from there.
Quentinnuk
Explorer | Level 4
4 years ago
Yes, this is still an issue.

Forum Discussion

iOS 15 couldn’t save content error message

63 Replies

About View, download, and export

Related Content

“Couldn’t save content. Check your internet connection and refresh the page." on iOS mobile app

Error message "couldn’t communicate with a helper application" when opening a file

When I try to upload content using the website, nothing happens.

hellosign failure messages

"Site wasn't available" when downloading content.

Recent Discussions

Download folder unaccessible after installing Dropbox

When opening a file in Windows 11, there is no other option than 'this time only'

I can't open files on my Mac, after updating the app.

I'm getting an "Attempted to zip too many files" error when trying to restore a backup.

Someone sent me a File Transfer, but it won't load.