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Stanley777
2 months agoExplorer | Level 3
iOS search says H not found no matter what I search for.
8 Replies
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- Megan2 months ago
Dropbox Community Moderator
Hey Stanley777, welcome to our Community!
I've just tested this on my device and everything seems to work okay on my end.
Have you tried to clear the app's cache from the settings, to see if that helps?
Also, have you tried another WiFi network or searching for an item in a specific folder while you're connected to cellular data? How about rebooting your device? Maybe that will do the trick.
If none of that works, would you mind clarifying your iPhone's OS, along with the Dropbox mobile version that you're using?
Keep me posted and we'll go from there.
- Stanley7772 months agoExplorer | Level 3
This happens on iPhone and iPad and WiFi or cellular. iPad is iOS 26.0.1 iPhone is 18.6.2. I don’t see where the app tells me the version.
- Stanley7772 months agoExplorer | Level 3
Found it Dropbox 446.2.
- Megan2 months ago
Dropbox Community Moderator
Hi Stanley777, thanks for the info!
Do you get the same results when searching for a file using your "Home" tab instead?
If I were you, I'd try uninstalling the app and then reinstalling it again. Can you give it a go?
- Stanley7772 months agoExplorer | Level 3
Reinstalling fixed it for 15 seconds. It worked for a couple searches but now is fixated on finding H again. I’m notifying the FBI to start a nationwide manhunt for the elusive H
- Megan2 months ago
Dropbox Community Moderator
Hey Stanley777, that's odd indeed.
Just to make sure we're on the same page here: did you also try clearing the app's cache?
You can find the option by accessing the Dropbox app, then click on your Account tab, then the gear icon and the option should be all the way to the bottom when you scroll.
Also, what about searching for a file using the "Home" tab as I suggested earlier? Did that help at all?
- Stanley7772 months agoExplorer | Level 3
Cleared search history and cache - made no difference. Search from anywhere is obsessed with finding H.
- Megan2 months ago
Dropbox Community Moderator
Hey Stanley777!
I just sent you an email in order for us to have a closer look into this. Reply back to me, and we'll take it from there.
Thanks.
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