Forum Discussion

RPM10000's avatar
RPM10000
Explorer | Level 3
2 years ago

Issue with download link and basic account.

I'm having an issue with a download link I've been sent and I hope someone can help me?   I have a Basic account which I understood has no download limit as such but is limited to bandwidth.    T...
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shared links
RPM10000's avatar
RPM10000
Explorer | Level 3
2 years ago

Yes it is content from a shared link.

 

I believe I am trying to download directly to my computer because the file would be too large from the account type I have. When I click on the file link, it takes me to a page that says "Too Big to load" and under it it has a download tab, once pressed it starts a download to my local download file on my computer.

 

I haven't tried the download via a different browser, only used Edge at the moment.

 

Hopefully this helps?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi RPM10000, I'd really appreciate it if you could try an entirely different browser, and an incognito tab on your current one. 

 

I'm asking that, because we need to identify if this is a browser-related issue, or a plug-in causing it or something entirely different. 

 

As for the message you mentioned, and the screen you see when clicking on the file link: would you be able to send me a screenshot of that, in order for me to have a visual?

  • RPM10000's avatar
    RPM10000
    Explorer | Level 3
    2 years ago

    Hi Megan,

     

    Have tried both a different browser and in private mode on edge and both still fail. Have tried twice once the file size was 9gb when failed, second time 25gb (no internet connection issues). Seems to be a very Dropbox specific issue as not long ago i downloaded a 70gb file with no issues.

     

    Screenshot as requested

     

    Thankyou for the assistance

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi RPM10000, we can only recommend trying the download again, since it should be possible to download the file from the shared link. 

       

      If need be, you can try a different network or computer entirely.

      • RPM10000's avatar
        RPM10000
        Explorer | Level 3
        2 years ago

        Tried 6 times now and failed every time.

         

        I afraid not much of a solution to try a different network etc.

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