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RPM10000's avatar
RPM10000
Explorer | Level 3
1 year ago

Issue with download link and basic account.

I'm having an issue with a download link I've been sent and I hope someone can help me?   I have a Basic account which I understood has no download limit as such but is limited to bandwidth.    T...
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RPM10000's avatar
RPM10000
Explorer | Level 3
1 year ago

Hi Megan,

 

Have tried both a different browser and in private mode on edge and both still fail. Have tried twice once the file size was 9gb when failed, second time 25gb (no internet connection issues). Seems to be a very Dropbox specific issue as not long ago i downloaded a 70gb file with no issues.

 

Screenshot as requested

 

Thankyou for the assistance

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi RPM10000, we can only recommend trying the download again, since it should be possible to download the file from the shared link. 

 

If need be, you can try a different network or computer entirely.

  • RPM10000's avatar
    RPM10000
    Explorer | Level 3
    1 year ago

    Tried 6 times now and failed every time.

     

    I afraid not much of a solution to try a different network etc.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Hey RPM10000 - sorry to  jump in here, but if you've ensured that you have enough hard drive space for the complete download, could you reboot your computer and internet router and let us know if you still get the same results? 

      • RPM10000's avatar
        RPM10000
        Explorer | Level 3
        1 year ago

        Have over 1 Tb of unused disk space so no issue there. File download has been tried over multiple days so computer reboot is not the issue. Unsure about router so will try, but if honest I'm doubtful that will be the cause.

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