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RPM10000's avatar
RPM10000
Explorer | Level 3
2 years ago

Issue with download link and basic account.

I'm having an issue with a download link I've been sent and I hope someone can help me?   I have a Basic account which I understood has no download limit as such but is limited to bandwidth.    T...
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shared links
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi RPM10000, we can only recommend trying the download again, since it should be possible to download the file from the shared link. 

 

If need be, you can try a different network or computer entirely.

RPM10000's avatar
RPM10000
Explorer | Level 3
2 years ago

Tried 6 times now and failed every time.

 

I afraid not much of a solution to try a different network etc.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey RPM10000 - sorry to  jump in here, but if you've ensured that you have enough hard drive space for the complete download, could you reboot your computer and internet router and let us know if you still get the same results? 

    • RPM10000's avatar
      RPM10000
      Explorer | Level 3
      2 years ago

      Have over 1 Tb of unused disk space so no issue there. File download has been tried over multiple days so computer reboot is not the issue. Unsure about router so will try, but if honest I'm doubtful that will be the cause.

      • RPM10000's avatar
        RPM10000
        Explorer | Level 3
        2 years ago

        have tried all the suggestions and still doesn't work. Keeps getting to about 25 to 26gb and then stops. 

         

        As I have said no other issues with any other programs downloading very large files

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