Large downloads from shared content always fail at 70 % without a reason.

Hi there, podlike​ let's jump right into this! 

How are these files shared with you? Is it through a shared link, shared folder, or file transfer?

Since you've tried some troubleshooting steps already like switching between different browsers, and networks let's try something different. You mentioned that you've started a trial for a Dropbox subscription. Do you still use it? 

If that's the case, can you try saving the file to your Dropbox account first, and then see if you can download it from there? 

Let me know more!

Hey podlike!

Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.
 

Hey Megan,

Thanks for following up! Things worked smoothly while I had a Dropbox trial as I was able to copy the files to my Dropbox and download them from there. However, now the trial has ended, I'm back to experiencing the same issues with large files failing to download.

I can't help but feel this is a tactic to strong arm non-Dropbox users into subscribing, just so they can download large files from clients who are paying for their Dropbox account. 

I'd love to hear your thoughts on this - is there any way I can download large files from clients without becoming a fully paid member of Dropbox? 

Hi podlike! Hope you don’t mind if I chime in. 

So, from what I understand, the issue only occurs when you’re downloading larger files via shared link. Is this right? 

Besides the 22GB files that you previously mentioned, do you have any other shared links with files of a smaller size? If you do, can you clarify their size and whether you receive any type of errors, or if the download just randomly fails?