Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

ExtraForStuffAndThings's avatar
ExtraForStuffAndThings
New member | Level 2
8 months ago
Solved

Large downloads keep failing on the Dropbox website.

Consistently, regardless of browser, larger downloads keep failling just as they're nearly finished. I try to restart them, but they start right from the beginning again. My internet speeds are fine,...
Download
Web
  • vladgasan's avatar
    vladgasan
    8 months ago

    Hey ExtraForStuffAndThings ,

    You can only download a folder or file if it’s less than 250 GB (uncompressed) and has fewer than 10,000 total files (in the folder). If your file or folder is larger than that, I recommend installing the Dropbox desktop app and syncing your content from there.

    If you believe your issue isn't due to size or file count limitations, please let us know and we'll take a closer look!

    Thanks

backupinsight's avatar
backupinsight
New member | Level 2
7 months ago

I'm also having this issue. But I have one large file, a .mov, (114 GB) so I can't break it up. I want to share the file but I am not convinced the recipient will be able to successfully download it. 

If I try and download the file using the web interface, it fails after 92, 93 or 96 GB. I've tried in both Brave and Firefox. Same result, incomplete download. If I use the DB app, the download is successful. 

But I have no way of knowing if the recipient of the file would or could use the DB app.

Thanks

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hey backupinsight, sorry to hear that.

    Can you also clear your browser's cache, to see if that helps?

    Also, what's the exact error message you're getting when the download fails?

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!