Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

ljh34481's avatar
ljh34481
Explorer | Level 4
8 years ago
Solved

link and/or shared folder showing up empty to viewer

Suddenly, shared folders and/or links are showing up empty to the viewer but content is there when I click on the folder. What am I doing wrong? Thanks
restore
Share
Shared Folders
Shared Links
View
  • Lusil's avatar
    Lusil
    8 years ago
    Hey, Larry, thanks for getting back to me on this and for the detailed description.
     
    Syncing your files can take time if you have many files/large files. Even though the files have been placed into the Dropbox folder, it doesn't mean the syncing has completed to the website and to other connected devices. 
     
    This would also explain why the other user isn’t able to see any files in the shared folder, since they haven’t synced. 
     
    ljh34481 wrote:

     Hovering over the icon =uploading 51,098 files, 24 days left. 

    This is an "instant" estimate based on the current upload speed. Normally, Dropbox doesn't use all of your bandwidth. However, you can change that by manually setting the upload/download speed. 
     
    ljh34481 wrote:

    How can I stop that and how do I sync to the website? 

    Please remember to stay logged into your computer, keep your computer turned on and connected to the Internet. The app syncs your files in the background. 
     
    You can pause the upload, but if the files you want to share are included in the upload, then you need to let it complete. 
     
    You can see the status of any file/folder in your Dropbox, by the syncing icons that appear on them. You can find more info about this here. 
     
    I hope this helped, let me know if there’s anything else I can help with. Cheers! :grinning:
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Glad to have helped, ljh34481!
 
If there’s anything else I can assist with in the future or you have any questions, just give me a shout. 
 
In the mean time, have a wonderful day ahead! :laughing:
AnointSkincare's avatar
AnointSkincare
New member | Level 2
7 years ago

Hi, when trying to attach files to an email some folders are empty (but files are there if I go to dropbox.com) and some folders are full. Folders that are full are shared with a different group of people to the folders that are blank. Can you help to resolve this urgently for us? Same problem if I try to attach something here on this post. Thanks, Erica

'

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!