Forum Discussion

Langly's avatar
Langly
New member | Level 2
7 years ago
Solved

Link Preview Not working

Whenever I copy a link to a website into my dropbox paper document it doesnt show the link preview. Strangely enough it worked the first couple of times but no longer does. Help!
Dropbox Paper
Preview
  • Langly's avatar
    Langly
    7 years ago

    uhhh, so it just sort of worked again. I put another link in then retried the other one. can't really explain it. The link is the same but thanks for the help!

davidgor's avatar
davidgor
New member | Level 2
7 years ago

Link Preview Not working again!

It worked before, maybe year ago, but not now.

No space before a link, and links works fine, but no preview and no options to turn it on.

 

 

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Sorry to hear that, davidgor . 
 
Have you tried switching to another browser, using incognito and ensuring that you’re not running any browser extensions? 
 
If the above don’t do the trick for you, could you please clarify if you are copying a URL of another website or a shared link? Are you adding the link to an existing Paper doc? Do you get the same experience when you add it to a new Paper doc?
 
Any additional info would be very helpful. Thanks!
  • davidgor's avatar
    davidgor
    New member | Level 2
    7 years ago

    Hmmm, wierd case.

    I have made another doc and previews works fine,

    but I tryed to make new docs before my comment, and had the same issue.

    But now it works in new docs. 

    Thanks

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Happy to help!
       
      Don’t hesitate to get back to me if you have any other questions, davidgor!
       
      Hope you have a great day! :rainbow:
      • GeorgiaSimone's avatar
        GeorgiaSimone
        Helpful | Level 5
        7 years ago

        I am having a similar issue: link previews automatically worked for the first few links I pasted into a doc, but the last two I attempted are just sitting as the html and not converting. 

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