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Langly's avatar
Langly
New member | Level 2
7 years ago
Solved

Link Preview Not working

Whenever I copy a link to a website into my dropbox paper document it doesnt show the link preview. Strangely enough it worked the first couple of times but no longer does. Help!
Dropbox Paper
Preview
  • Langly's avatar
    Langly
    7 years ago

    uhhh, so it just sort of worked again. I put another link in then retried the other one. can't really explain it. The link is the same but thanks for the help!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Sorry to hear that, davidgor . 
 
Have you tried switching to another browser, using incognito and ensuring that you’re not running any browser extensions? 
 
If the above don’t do the trick for you, could you please clarify if you are copying a URL of another website or a shared link? Are you adding the link to an existing Paper doc? Do you get the same experience when you add it to a new Paper doc?
 
Any additional info would be very helpful. Thanks!
davidgor's avatar
davidgor
New member | Level 2
7 years ago

Hmmm, wierd case.

I have made another doc and previews works fine,

but I tryed to make new docs before my comment, and had the same issue.

But now it works in new docs. 

Thanks

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Happy to help!
     
    Don’t hesitate to get back to me if you have any other questions, davidgor!
     
    Hope you have a great day! :rainbow:
    • GeorgiaSimone's avatar
      GeorgiaSimone
      Helpful | Level 5
      6 years ago

      I am having a similar issue: link previews automatically worked for the first few links I pasted into a doc, but the last two I attempted are just sitting as the html and not converting. 

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Hi there GeorgiaSimone,
         
        Could you please let me know if you’ve had a look at some initial troubleshooting steps on this? For example: 
        1. Have you tried switching to another browser, ensured that you’re not running any browser extensions, or given a private browser a shot?
        2. Did you check if there are any spaces before pasting the links in?
        3. Are you having the same experience when pasting the links on another browser? 
        Let me know and I’ll make sure to get back to you as soon as possible. Thanks!

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