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Langly's avatar
Langly
New member | Level 2
7 years ago
Solved

Link Preview Not working

Whenever I copy a link to a website into my dropbox paper document it doesnt show the link preview. Strangely enough it worked the first couple of times but no longer does. Help!
Dropbox Paper
Preview
  • Langly's avatar
    Langly
    7 years ago

    uhhh, so it just sort of worked again. I put another link in then retried the other one. can't really explain it. The link is the same but thanks for the help!

GeorgiaSimone's avatar
GeorgiaSimone
Helpful | Level 5
7 years ago

I am having a similar issue: link previews automatically worked for the first few links I pasted into a doc, but the last two I attempted are just sitting as the html and not converting. 

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hi there GeorgiaSimone,
 
Could you please let me know if you’ve had a look at some initial troubleshooting steps on this? For example: 
  1. Have you tried switching to another browser, ensured that you’re not running any browser extensions, or given a private browser a shot?
  2. Did you check if there are any spaces before pasting the links in?
  3. Are you having the same experience when pasting the links on another browser? 
Let me know and I’ll make sure to get back to you as soon as possible. Thanks!

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