Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Grisounette's avatar
Grisounette
Explorer | Level 3
4 years ago

Locked file forgot Passwords

I cant open a file because i forgot the password what can i do . File is protected by a password but it’ s been a while since i used it si cant remember it 😔
Preview
Share
sort
Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago

You've not answered the question though.... 

 

If the password you cannot remember is the Word document password (i.e. you can download it and open it and it asks for a password) then no, nobody here can help.

 

If its a password link (i.e you click on the link and it wants a password before it opens up) then people may be able to help. 

Grisounette's avatar
Grisounette
Explorer | Level 3
4 years ago
Option a 🙁 figures just my luck 😢

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!