Forum Discussion

kenternst's avatar
kenternst
Helpful | Level 5
2 years ago

Many thumbnails disappear as soon as I select a picture.

Apparently the last upgrade has caused havoc with picture thumbnails. The file folders have a new look but the problem is when I open a folder it takes a very long time to load the thumbnails for the...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I see, thanks for clarifying that for me kenternst - much appreciated.

 

Could you clear the app's cache and let me know if the issue persists?

 

To clear the cache on your Android:

  1. Open the Dropbox Android app.
  2. Tap the menu icon in the top left.
  3. Select Settings.
  4. Select Clear cache.

Once you’ve cleared the cache, log out of the Dropbox app, restart your device, then log back in.

kenternst's avatar
kenternst
Helpful | Level 5
2 years ago

Did what you suggested. No improvement 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey kenternst, do you notice this behavior only when you preview content using your Files tab, or it's the same on your Photos tab too? 


    Can you also clarify your OS, and the app's version that you're using at the moment? 

  • kenternst's avatar
    kenternst
    Helpful | Level 5
    2 years ago
    Photos and as I mentioned, it's a problem on both my Android S8 tablet and my Android S22 phone, Android version 14
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi kenternst, if you connect to a different network or use your cellular data, do you notice the same behavior? 

      • kenternst's avatar
        kenternst
        Helpful | Level 5
        2 years ago

        Yes. BTW we travel full-time in a motorhome and use Starlink at 40 to 120 MBPS. The problem began on your last up grade. I've been a customer for several years. There is no problem at my end, unless there are new settings or application changes I need to be aware of. I can't be the only one having problems on multiple devices on Android equipment. 

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