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kenternst's avatar
kenternst
Helpful | Level 5
2 years ago

Many thumbnails disappear as soon as I select a picture.

Apparently the last upgrade has caused havoc with picture thumbnails. The file folders have a new look but the problem is when I open a folder it takes a very long time to load the thumbnails for the...
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kenternst's avatar
kenternst
Helpful | Level 5
2 years ago

Did what you suggested. No improvement 

kenternst's avatar
kenternst
Helpful | Level 5
2 years ago
Photos and as I mentioned, it's a problem on both my Android S8 tablet and my Android S22 phone, Android version 14
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi kenternst, if you connect to a different network or use your cellular data, do you notice the same behavior? 

    • kenternst's avatar
      kenternst
      Helpful | Level 5
      2 years ago

      Yes. BTW we travel full-time in a motorhome and use Starlink at 40 to 120 MBPS. The problem began on your last up grade. I've been a customer for several years. There is no problem at my end, unless there are new settings or application changes I need to be aware of. I can't be the only one having problems on multiple devices on Android equipment. 

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi kenternst, we've not seen similar reports like this. Have you tried connecting to a stable WiFi connection to see if the issue persists?

         

        Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

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