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Many thumbnails disappear as soon as I select a picture.
Apparently the last upgrade has caused havoc with picture thumbnails. The file folders have a new look but the problem is when I open a folder it takes a very long time to load the thumbnails for the...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi kenternst, we've not seen similar reports like this. Have you tried connecting to a stable WiFi connection to see if the issue persists?
Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
I'm having this exact same issue, Galaxy s22 Ultra, Android 14.
Thumbnails either don't load when i open the folder or they'll load but when i hold on 1 to start marking them for deleting or to move them, all the thumbnails change to generic icons, so unless i remember what each photo looks like before i start marking them, its impossible to move or delete multiple files at once.
Thumbnails either don't load when i open the folder or they'll load but when i hold on 1 to start marking them for deleting or to move them, all the thumbnails change to generic icons, so unless i remember what each photo looks like before i start marking them, its impossible to move or delete multiple files at once.
Glad you're joining in on this problem. Tech support, so far, thinks the problem is me
BenDBXCommunity Manager
Hi Everybody,
A recent Dropbox for Android update addressed a thumbnail loading issue. Please update your app to the newest version. If thumbnails are still failing to load and disappearing, let me know and we can investigate further.
Thanks,
Ben
- App Updated, Cache Cleared, Phone turned off, left for a few minutes then turned back on again. Problem still exists unfortunately.
Sorry, but no change after updating your app and rebooting my tablet. Still difficult to get thumbnails to load and thumbnails still disappear after making one selection.
Is there an update coming to fix this issue? This has been going on way too long.
- Nancy
Hi everyone! I just wanted to mention that our team is currently working on a fix, so they’ll update you here as soon as possible. Thanks for your patience.
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