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kenternst's avatar
kenternst
Helpful | Level 5
1 year ago

Many thumbnails disappear as soon as I select a picture.

Apparently the last upgrade has caused havoc with picture thumbnails. The file folders have a new look but the problem is when I open a folder it takes a very long time to load the thumbnails for the...
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BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
1 year ago

Hi Everybody,

 

A recent Dropbox for Android update addressed a thumbnail loading issue. Please update your app to the newest version. If thumbnails are still failing to load and disappearing, let me know and we can investigate further.

 

Thanks,

Ben

Lakeysan's avatar
Lakeysan
Explorer | Level 4
1 year ago
App Updated, Cache Cleared, Phone turned off, left for a few minutes then turned back on again. Problem still exists unfortunately.
  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Thanks Lakeysan, I'll pass this along this and we'll continue to investigate.

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